FAQ

Ocean wave background in turquoise and deep blue tones used as a seablub interface background

Production & Shipping

We make each item on demand after you order. Printing and fulfillment are handled by our production partner Gelato.
Production usually takes 2–4 business days; delivery time depends on the destination.
If tracking is available, you’ll receive it by email.

Manufacturing Location

Your order is produced through Gelato’s global network of production partners.
Whenever possible, it is printed close to the delivery address to keep shipping distances short and use resources responsibly.

Worldwide Shipping

We ship to many countries worldwide.
Available shipping options and estimated delivery times depend on the destination and are shown at checkout.

Returns & Exchanges

All items are made-to-order using print-on-demand production, so returns or exchanges are generally only possible for damaged or faulty items.
Please contact us within 14 days after delivery and include photos so we can help quickly.

Customs & Import Fees

Customs duties or import fees only apply if an order is shipped across borders. 
Orders are produced locally where possible.
If customs or local taxes apply, they are paid by the customer.

Last updated: January 2026